shipping and returns.
we offer free worldwide delivery whenever you place orders worth a minimum order value as outlined below.
UK
FREE – Standard Shipping on orders over £30 (2–5 biz days)
£1.99 – Standard Tracked (2–4 biz days)
£6.99 – Express (1–2 biz days)
US
£4.99 – Standard Tracked (2–4 biz days).
£14.99 – Express (1–2 biz days).
EU
£4.99 – Standard Tracked (2–4 biz days).
£14.99 – Express (1–2 biz days).
rest of the world.
£4.99 – Standard Tracked (5–10 biz days).
£14.99 – Express (1–2 biz days).
if you're outside the UK, you may need to pay customs or import charges once your package arrives in your country. these are not covered by us and must be paid by you.
returns.
what is the return policy?
we offer a 14-day return policy. You have 14 days from receiving your order to request a return.
to be eligible:
- items must be unused, unopened, and in their original sealed packaging
- must include hygiene seal (if applicable)
- a receipt or proof of purchase is required
- customers are responsible for the cost of return shipping.
how long does it take to process a return?
- Returns are processed within 3 working days of receiving your item
- Approved refunds are issued back to your original payment method (card or PayPal)
- Refunds typically take up to 10 business days to appear in your account
- If more than 15 business days have passed since approval, contact us.
what if my item is damaged, defective, or incorrect?
Please inspect your order as soon as it arrives. If anything is wrong, contact us immediately so we can sort it out as quickly as possible.
do you offer exchanges?
No, we do not offer exchanges.
If you'd like a different product, simply return the item you have and place a new order once your return is approved.
Note: Prices may vary and are subject to change. We do not price match original or current prices.
need help?
ask us anything. we’re here to help you groa.
